Refund & Cancellation Policy

This policy covers purchases of digital items on AgenticMart and the Gold Seller seller subscription. It works alongside our Terms of Service. Nothing here limits rights you have under consumer law where you live.

Digital downloads

Items on AgenticMart are digital files (zip downloads) sold by independent sellers. After payment, the item appears in your library and you can download it through a short-lived link.

Your withdrawal right in the EU and UK

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to cancel a purchase of digital content without giving a reason. For digital downloads, that right ends once the download begins, but only if, at checkout, you expressly agreed to immediate access and acknowledged that you would lose the right to withdraw. We confirm this in your receipt email. If you have not started the download, you can still withdraw within 14 days of purchase by contacting us.

When we refund

Whatever country you are in, you can get a refund if the item you bought:

• is missing, or the download fails and cannot be fixed;
• is corrupted or cannot be opened;
• is materially different from its listing description; or
• does not work at all as described, and the problem is not caused by your own setup.

Ask within 14 days of purchase through the contact page, with your order details and a short description of the problem. We may first ask the seller to fix the problem or provide a working file. If that does not resolve it within a reasonable time, we will refund you. A change of mind after downloading is not by itself a reason for a refund, unless the law where you live says otherwise.

Duplicate purchases

If you accidentally buy the same item twice, our system detects the duplicate and refunds it automatically. You don't need to contact us.

How refunds are paid

Refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank or card issuer. A full refund also reverses the payment to the seller and our platform fee. After a full refund, access to the item is removed from your library.

Chargebacks and payment disputes

Please contact us before disputing a charge with your bank — we can usually resolve problems faster. If a payment is disputed, access to the item is paused while the dispute is open. If the dispute is decided in the seller's favour, access is restored.

Gold Seller subscription

Gold Seller is a seller subscription that costs US$19 per month, billed by Stripe and renewing automatically each month until you cancel.

• Cancel anytime in the billing portal: go to your dashboard and choose Manage subscription. Cancellation stops future renewals.
• You keep Gold Seller benefits until the end of the period you have already paid for. We don't refund partial months.
• If you are a consumer in the EU or UK, you can withdraw within 14 days of first subscribing and receive a full refund of that first payment. Contact us through the contact page to do this.

Contact

For refund questions, use the contact page or email eshasabir17@gmail.com. AgenticMart is operated by Esha Sabir, trading as AgenticMart, Pakistan.